Returns & Exchange Policy
What items are returnable?
- All Shapewear, Waist Trainers, Vests and Sweat Belts
Are there any charges for an exchange or return?
- We do not charge to exchange or return an item.
How do I exchange or return?
- Please return your item to the address below
- In the package, include your order number and full name
- Indicate an exchange or return
The Hourglass Figure
15 East Putnam Ave, Unit 377
Greenwich CT, 06830
Returns are subject to quality approval by our returns department. Please take extra care to inspect all returned items to ensure they meet these requirements:
- No stretch marks or permanent wrinkles
- Original Packaging
- Inner tags attached
- Within 30 days of purchase
How soon will I get my exchange or refund?
- Once your return is received, please allow 24-72 hours for our returns department to process and inspect your return
- If you requested a refund, you will receive and email notification with your refund receipt.
- If you requested an exchange, please let us know which item and size you are exchanging the current item for. your exchange will be shipped within 24 hours after exchange has been inspected and approved